Client Liaison Administrator at Head Office Health

Role Overview:

The Client Liaison Administrator (CLA) position is a cornerstone of Head Office Health. You will be the first point of contact for clients and will need to embody the values and culture of our clinic. Your role will involve navigating various aspects of supporting our clients, therapists, management, and administration. Our CLA team ensures the smooth operation of our practice, maintaining a high standard of client care and operational efficiency.

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This role is unique and goes beyond typical administrative duties, requiring a deep understanding of the mental health sector. The ideal candidate will align with our core values, possess high emotional intelligence, and exhibit a calm and steady presence. Flexibility and a long-term commitment are essential, as we are a dynamic and fast-paced practice.

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Work Schedule:

We seek a flexible team member for approximately 15-30 hours per week. The role includes administrative duties, support for the therapy team and management, and client care. You will also engage in project work tailored to your strengths and interests. Your tasks will involve face-to-face interactions, as well as communication via phone, email, and text. Each shift will require managing multiple tasks while maintaining a welcoming front-of-house attitude.

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Benefits:

Head Office Health provides a supportive work environment, a collaborative team, and excellent opportunities for personal and professional growth in the mental health field.

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Success Criteria:

To succeed in this role, you must meet all the requirements listed below. We prioritize candidates who are energetic yet grounded, demonstrate high emotional intelligence, have an excellent work ethic, are aware of social justice issues, and deeply understand our core values.

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Essential Requirements:

• Align with and represent Head Office Health's values

• Excellent interpersonal and communication skills (telephone, email, and face-to-face)

• Ability to work effectively in a team; being responsive, reflective, respectful, and communicative

• Calm, compassionate, level-headed, and non-judgmental nature

• Quick and adaptable learner

• Self-aware and open to feedback

• Strong work ethic, professionalism, enthusiasm, and focus

• High ethical standards regarding confidential data

• High computer literacy

• High level of attention to detail and conscientiousness in your work

• Strong organizational skills; ability to multitask, prioritize tasks, plan ahead, and think quickly on your feet

• Ability to be flexible and solve problems calmly under busy and high-stress situations

• Initiative, reliability, and self-driven

• Commitment to going above and beyond in all work settings

• Willingness to work at least one weekend day consistently if needed​

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Desirable Qualities:

• Interest in mental health services

• Knowledge of mental health treatments

• Previous administrative experience

• Experience with Google Drive

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How to Apply:

For further information please call 08 9438 1976

Please email with the subject line "Application for Client Liaison Administrator position" to: info@headofficehealth.com.au

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Include in your application:

1. Cover letter

2. CV

3. Availability: Current days/hours available to work, other commitments (specify days/hours), flexibility to work additional hours if needed.

4. Two professional references (must be former managers)

5. A short video (under 2 minutes) - via Google Drive (unrestricted access) - introducing yourself, your values, and what unique attributes you can contribute to Head Office Health

6. Your phone number at the bottom of the email

7. We are eager to fill this position, so apply as soon as possible. The advertisement may close once we find the right candidates. For your application to be considered, you must include all 6 requirements.